Delivery and pickup

Choosing pickup or delivery

You choose pickup or delivery for each order request. You can set a default, and your delivery address, on your Account page.

Pickup

Pickup is from our warehouse and has no charge. When your order is ready, we email you to arrange a pickup time. Contact us for pickup hours and the pickup address.

Bring your order number when you collect.

Delivery area and timing

We deliver to businesses in the Lower Mainland. For an address outside the Lower Mainland, contact us before you send an order request.

Timing depends on stock and on your location. Contact us for an estimate before you order. We email you when your order is dispatched. Make sure someone at your business can receive it.

Freight

Freight is quoted before dispatch. We contact you with the quote, and freight appears on your invoice as its own line, with taxes where they apply.

Inspecting your order

Check your order when you receive it. Count the wheels, compare each item with your order confirmation, and look for damage to boxes and finishes. If you see damage at handover, tell the driver or our team before you accept the order.

Report damage, shortages or wrong items as soon as you find them, and before you mount any wheel. Email kal@blackknighttire.com with your order number and photos. Once a wheel is mounted, a problem with it is handled as a manufacturer warranty claim.