Privacy policy

Who we are

Black Knight Tire is responsible for the personal information it collects through the wholesale portal and dealer accounts. We handle it under British Columbia's Personal Information Protection Act (PIPA) and, where it applies, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

Privacy questions and requests go to kal@blackknighttire.com or 236-867-8671.

What we collect

Account details: your business's legal and trading names, GST and PST numbers or FIN 490 status, contact names, email addresses, phone numbers, billing and delivery addresses, and your pickup or delivery preference.

Orders and invoices: products, quantities, prices, PO numbers, notes, order status, invoices and payment records.

Card on file: only the card brand, the last 4 digits, the expiry month and year, and the date we received your signed form. You never enter a full card number on this site, and the portal never stores one. The signed pre-authorized card form is kept offline.

Sign-in and security: the email you sign in with, when sign-in links are sent and used, the devices signed in to your account, and a sign-in cookie. Our hosting provider logs technical details such as IP address and browser type to keep the site secure.

Messages: emails and calls with our team.

How we use it

We use this information to run your account and sign you in; check stock and confirm, invoice and fulfil your orders; collect payment, including charging the card on file under your signed agreement; email you about your orders, invoices and account; keep tax and accounting records; and protect the portal and prevent fraud.

By applying for and using a dealer account, you consent to these uses. We ask before using your information for any other purpose. We don't sell personal information or use it for advertising.

Service providers

Service providers handle information only on our behalf. Vercel hosts the website, Supabase stores account and order data, and Resend delivers our emails. We also use our accounting software, our business email, our card processor when we charge a card on file, and contractors who build and maintain the portal.

Some providers may store or process information outside Canada, including in the United States, where it may be subject to local laws.

Cookies and browser storage

We use one cookie, bk_wholesale, to keep you signed in for up to 30 days. Your browser also saves your order request draft on your device, so it survives a page refresh. We don't use analytics or advertising cookies.

Keeping and protecting information

Sign-in links expire after 15 minutes and work only once. Only our staff and the contractors who need account and order information can see it.

We keep order, invoice and tax records for at least six years, as the Canada Revenue Agency requires. We keep account details while your account is open, and afterwards only as long as we need them for legal, tax and accounting purposes.

Access, correction and choices

You can see and update most of your details on your Account page. To get a copy of the personal information we hold about you, correct it, withdraw consent or ask a question, email kal@blackknighttire.com. We respond within the time PIPA allows.

Withdrawing consent may mean we can't keep your dealer account open, because we need your details to run it. If you're not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner for British Columbia at oipc.bc.ca.

Changes to this policy

We post any changes here and update the date at the top.